Shipping Policy

SAVERS HOMESTORE ("we", "our", or "us") operates the website savershomestore.co.uk.

By placing an order through this website, you agree to the terms outlined below. These terms are designed to protect both our customers and our business while ensuring a smooth and transparent shopping experience.

1. General

All orders are subject to product availability. While we aim to maintain accurate stock levels at all times, occasional inventory discrepancies may occur.

If an item becomes unavailable after your order has been placed, we may:

Ship available items
Contact you regarding unavailable products
Offer the option to wait for restocking or receive a refund

2. Shipping Costs

Shipping costs are calculated during checkout based on your order and delivery location.

All shipping fees are clearly displayed before completing your purchase.

3. Returns & Refunds

3.1 Change of Mind

We accept returns under the following conditions:

Return request submitted within 30 days of delivery
Item must be unused and in original packaging
Customer is responsible for return shipping costs

Refunds are processed after returned items have been inspected. Original shipping fees are non-refundable.

3.2 Damaged or Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

After review and confirmation, customers may be eligible for:

Replacement item
Store credit
Refund

4. Delivery Terms

4.1 Delivery Time

Handling Time:
1–3 business days

Economy Shipping:
5–8 business days (Free)

Standard Shipping:
3–4 business days

Delivery times may vary depending on location, courier delays, weather conditions, or seasonal demand.

4.2 Dispatch Time

Orders are generally dispatched within 1–3 business days.

Our business operates Monday to Friday, excluding public holidays.

4.3 Address Changes

Shipping address changes are only possible before the order has been dispatched.

4.4 Out of Stock Items

If a product becomes unavailable:

Available items may still be shipped
Backordered items may be shipped separately or refunded

4.5 Delivery Delays

If your order has not arrived within the estimated timeframe, please contact our customer support team for assistance.

5. Tracking Information

Once your order has been shipped, tracking information may be provided via email when available.

6. Damaged Parcels

If your parcel arrives visibly damaged:

Refuse delivery where possible
Contact us immediately with your order details and photos of the damage

7. Lost Orders

If a shipment is confirmed lost during transit, we may offer a replacement or refund following investigation with the shipping carrier.

8. Order Cancellation

Orders may be cancelled before dispatch.

Once shipped, cancellations are no longer possible and returns must follow the return policy outlined above.

9. Contact Information

If you have any questions before or after placing an order, our support team is here to help.

SAVERS HOMESTORE

📍 46-48 Bellhouse Rd, Sheffield S5 6HN, United Kingdom

📞 +44 7448 006659

📧 contact@savershomestore.co.uk

🌐 savershomestore.co.uk