Politique de remboursement

Return & Refund Policy

At SAVERS HOMESTORE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return according to the policy below.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused and unworn

  • In the original packaging

  • Accompanied by proof of purchase

2. How to Start a Return

To request a return, please contact us at:

📧 contact@savershomestore.co.uk

If your request is approved, we will provide instructions on how and where to send your return.

Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Please contact us immediately so we can review the issue and provide assistance.

4. Non-Returnable Items

Certain products are not eligible for return, including:

  • Perishable goods

  • Personalized or custom-made products

  • Personal care items

  • Hazardous materials or flammable goods

If you are unsure whether your item qualifies for return, please contact us before sending it back.

5. Sale Items

Some sale, clearance, or promotional items may not be eligible for return unless faulty or damaged.

Gift cards are non-refundable and cannot be returned.

6. Exchanges

If you would like to exchange an item:

  • Return the original item according to this policy

  • Place a new order after return approval

7. Refunds

Once we receive and inspect your return, we will notify you regarding the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

Original shipping fees are generally non-refundable unless the return is due to our error.

8. Contact Information

If you have any questions regarding returns or refunds, please contact us:

SAVERS HOMESTORE

📍 46-48 Bellhouse Rd, Sheffield S5 6HN, United Kingdom

📞 +44 7448 006659

📧 contact@savershomestore.co.uk

🌐 savershomestore.co.uk